Shipping Policy
· @Flatline Fiber Co
Shipping timeframes
Most orders ship within 5-7 business days. We make and pack our gear in-house in Locust Grove, Georgia, so this window gives our team time to build, inspect, and pack your order.
Business days are Monday through Friday, excluding federal holidays. The clock starts the business day after you place your order. During our busiest seasons, and for large or custom orders, processing may take longer. We’ll let you know if your order will fall outside the usual window.
Delivery
We ship with USPS. Once your package leaves our shop, delivery time depends on your location and USPS transit times. Any delivery dates shown at checkout or in tracking are USPS estimates, not guarantees.
Shipping costs are calculated and shown at checkout before you pay.
Tracking
When your order ships, we’ll email you a USPS tracking number. Tracking may take up to 24 hours to show movement after the label is created.
Shipping address
Please double-check your address at checkout. We ship to the address you provide and aren’t responsible for orders delayed or lost because of an incorrect or incomplete address. If you spot a mistake, email us right away. We can update the address only if the order hasn’t shipped yet.
Lost, stolen, or damaged packages
As stated in Section 4 of our Terms and Conditions, ownership and risk of loss pass to you once we hand your order to USPS. That said, we’ll help you file a claim if a package is lost or arrives damaged.
- Lost in transit: If tracking hasn’t updated in 7 days, contact us, and we’ll open a claim with USPS.
- Damaged on arrival: Email us within 7 days of delivery with your order number and photos of the package and item.
- Marked delivered but not received: Check with neighbors and your local post office, then contact us.
International orders
International delivery times vary by country and customs processing. You are responsible for any customs duties, import taxes, and fees charged by your country, and for following its import rules. We may decline to ship certain items to certain countries.
Terms and Conditions
This Shipping Policy is part of our Terms and Conditions. Section 4 (Shipping and delivery) covers delivery estimates, risk of loss, address responsibility, and international orders. Where this policy and the Terms differ, the Terms and Conditions control.
Orders from agencies, military units, and retail partners may follow the shipping terms in their purchase order or dealer agreement.
Questions
Flatline Fiber Co. LLC, 109 Park 42 Dr, Ste C, Locust Grove, GA 30248 info@flatlinefiberco.com · (470) 507-4624